Terms of Service

1. Who we are

CareHaven Care Plans is a maintenance-service program operated by Elevation Pro LLC (“we,” “us”), a registered Washington contractor — WA Contractor Lic# ELEVAPL755NL, UBI 605659101. You can reach us at elevationproadu@gmail.com. By requesting a callback or enrolling in a plan, you agree to these terms.

2. What a Care Plan is

A Care Plan is a monthly subscription for ongoing care of a licensed adult family home in Washington — priority scheduling, preventive inspections, code-compliance walk-throughs, coordination of licensed trades, and growth planning, as described on our site and in your service agreement.

A Care Plan is a service agreement, not a warranty, guarantee, or insurance policy. It does not cover the cost of every repair; it provides access, priority, prevention, and a plan.

3. Plans, pricing & billing

• Plan features and prices shown on our site are current offerings and are confirmed in a written service agreement before your plan begins.
• Plans are billed monthly, in advance. Prices exclude materials and applicable Washington sales tax.
• Work beyond what your plan includes — extra labor, materials, licensed trades (plumbing, electrical, HVAC), and major repairs or construction — is quoted and billed separately, with any member discount applied.

4. Term & cancellation

Plans have a 3-month minimum. After that, your plan continues month-to-month and you may cancel with the notice described in your service agreement. Fees already billed are non-refundable except where required by law.

5. Response times are targets, not guarantees

Any stated response times (for example, reply within hours, on-site within 24 or 48 hours) are good-faith targets based on availability. Emergencies, weather, parts lead times, and third-party trades can affect timing. We do not guarantee a repair will be completed within a specific window.

6. Your home’s compliance

You remain responsible for the licensing and regulatory compliance of your home. Our code-compliance walk-throughs and photo reports are advisory and are not a substitute for official DSHS, building, or fire inspections or for any decision by a government agency.

7. Access & accurate information

You agree to provide safe, timely access to your home and accurate information so we can perform the service. We are not responsible for delays caused by lack of access or by conditions outside our control.

8. Limitation of liability

We provide our services in a professional, workmanlike manner. To the fullest extent permitted by Washington law, our total liability arising from a Care Plan is limited to the fees you paid for the plan in the three months before the claim, and we are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits any liability that cannot be limited under applicable law.

9. Changes to these terms

We may update these terms from time to time. Material changes will be posted on this page with a new “last updated” date.

10. Governing law

These terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules.

Questions about these terms? Email elevationproadu@gmail.com.